Services

We do have what it takes to perform at the best levels in the industry.A review of the tools available for you, your company and the things we have to offer

Market research

QUANTICA BPO doesn’t believe in the black box approach to consumer research. We understand that each business challenge is unique. And because unique needs require a custom solution in order for the research to be the most effective, we start each marketing research project with a blank sheet of paper. While we specialize in Hispanic marketing research(HSG), we focus first on truly understanding the questions you need to have answered and from there determine the customized research approach that best fits your needs.

Customer survey

Up sell, cross-sell and new product introduction support.We understand that as your business grows, your sales team must source and win new customers while maintaining relationships, and renewing contracts, with existing clients. Contract renewals deliver sales income and support customer loyalty. Cross/Up Sale Services: Deliver contract renewals and sales revenues Bundle and upgrade programs Focus on meeting your business needs Automate processes can be customized yet we encourage, for most projects, to involve agents at critical customer touch points.

Customer support

Delivering positive customer experiences by exceeding customer expectations is what customer service is all about. QUANTICA BPO will enhance your customer's experience, and expand their lifetime value. We handle thousands of customer service interactions a day such as account service, billing inquiries, technical support and service dispatch.

Up sell - Cross sell

Up sell, cross-sell and new product introduction support.We understand that as your business grows, your sales team must source and win new customers while maintaining relationships, and renewing contracts, with existing clients. Contract renewals deliver sales income and support customer loyalty. Cross/Up Sale Services: Deliver contract renewals and sales revenues. Bundle and upgrade programs. Focus on meeting your business needs. Automate processes can be customized yet we encourage, for most projects, to involve agents at critical customer touch points.

Retail support

• Cross Channels Multi-channel customers spend up to 10 times as much as single channel shopper. At QUANTICA BPO, we offer the tools to satisfy these new breed customers. Advantages: o Provide WOW service across multiple channels. o Build brand loyalty with personalized, consistent help. o Reduce waiting times. o Enhance self-service to improve sales.

About Us

QUANTICA BPO is a success story built on a foundation of hard work, a sense of community and the belief that success lies in making every contact memorable. We’re not just a company - we’re a family that helps each other grow and thrive. We strive to be the voice behind the companies we serve, and we work hard to keep their trust

Why QUANTICA BPO

Our experience working with multiple cultures, allowed us to reach the highest standards of quality, safety and productivity. Our mission is not, and won’t be becoming one of the largest contact centers; quite the opposite, our focus will always be quality and exclusivity, this generates proximity and long term relationship with our clients. During our quest for Excellency, we evolved within our core to found our values on CX. This allow us high efficiency competitive costs and assure best resources to our clients.

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